1. Introduction

Technocure Inc. ("we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website tcure.ca (the "Site") or use our services.

This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA), Quebec's Act respecting the protection of personal information in the private sector (Law 25), and Canada's Anti-Spam Legislation (CASL).

2. Data Controller and Privacy Officer

The data controller responsible for your personal information is:

Our Privacy Officer is responsible for overseeing compliance with this policy and applicable privacy laws. For any privacy-related inquiries, please contact us at privacy@tcure.ca.

3. Personal Information We Collect

We collect personal information that you voluntarily provide to us. This includes:

3.1 Information You Provide Directly

• Full name
• Email address
• Phone number (including mobile number for SMS communications)
• Business name and address
• Payment information (processed securely through third-party payment processors)
• Any other information you choose to provide in forms or communications

3.2 Information Collected Automatically

• IP address and approximate location
• Browser type and version
• Device information
• Pages visited and time spent on our Site
• Referring website addresses

4. How We Collect Your Information

We collect information through:

• Contact forms and quote request forms on our website
• Account creation (if applicable)
• Email and phone communications
• Cookies and similar tracking technologies
• SMS consent forms (with explicit opt-in for marketing messages)

5. How We Use Your Information

We use your personal information for the following purposes:

• To provide and deliver our services
• To communicate with you about your projects and inquiries
• To send appointment reminders and service updates via SMS (with your consent)
• To send promotional offers and marketing communications via email or SMS (with your explicit consent)
• To process payments
• To improve our website and services
• To comply with legal obligations
• To protect our rights and prevent fraud

6. SMS and Text Message Communications

If you provide your mobile phone number and consent to receive SMS communications, you agree to the following:

• Types of Messages: We may send appointment reminders, service updates, and promotional offers.
• Frequency: Message frequency varies.
• Costs: Message and data rates may apply depending on your mobile carrier.
• Opt-Out: You can opt out at any time by replying STOP to any message. You will receive a confirmation and no further SMS will be sent unless you re-subscribe.

Your consent to receive SMS marketing is not a condition of purchasing any goods or services.

7. Legal Basis for Processing

We process your personal information based on:

• Consent: When you voluntarily provide information or opt in to communications
• Contract: When necessary to fulfill our contractual obligations to you
• Legal Obligation: When required by law
• Legitimate Interest: When necessary for our legitimate business interests, provided these do not override your rights

8. Who We Share Your Information With

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party providers who assist us in operating our business, including CRM platforms, email marketing services, SMS communication providers, payment processors, and cloud hosting services. These providers are contractually obligated to protect your information.
• Legal Requirements: When required by law, court order, or government authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected individuals
• With Your Consent: In any other circumstances with your explicit consent

9. Cross-Border Data Transfers

Some of our service providers may store or process your personal information outside of Canada, including in the United States. When your information is transferred outside of Quebec or Canada, it may be subject to the laws of those jurisdictions.

We take reasonable steps to ensure that any third party handling your information provides a comparable level of protection. By using our services and providing your personal information, you consent to such transfers.

10. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. These include:

• Strictly Necessary Cookies: Required for the website to function properly
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to deliver relevant advertisements

You can manage your cookie preferences through our cookie consent banner or your browser settings. Note that disabling certain cookies may affect website functionality.

11. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected:

• Client records and contracts: 7 years after the end of the business relationship
• Financial and tax records: 7 years as required by law
• Marketing contact information: Until you unsubscribe or request deletion
• Website analytics data: 26 months
• Inquiry forms (non-clients): 2 years

When retention periods expire, we securely delete or anonymize your information.

12. Your Privacy Rights

Under PIPEDA and Law 25, you have the following rights:

• Right of Access: Request a copy of the personal information we hold about you
• Right of Rectification: Request correction of inaccurate or incomplete information
• Right of Deletion: Request deletion of your personal information, subject to legal retention requirements
• Right to Data Portability: Receive your personal information in a structured, commonly used, and machine-readable format
• Right to De-Indexing: Request that search engines stop indexing your personal information linked to your name
• Right to Withdraw Consent: Withdraw your consent at any time, subject to legal or contractual restrictions
• Right to Information About Automated Decisions: Be informed if we use automated decision-making that significantly affects you

To exercise any of these rights, please contact our Privacy Officer at privacy@tcure.ca. We will respond within 30 days.

13. Automated Decision-Making

We do not currently use automated decision-making or profiling that produces legal effects or similarly significant effects on individuals. If this changes, we will update this policy and inform affected individuals.

14. Data Breach Notification

In the event of a security breach involving your personal information that creates a real risk of significant harm, we will:

• Notify affected individuals as soon as feasible
• Report the breach to the Commission d'accès à l'information du Québec (CAI) and the Office of the Privacy Commissioner of Canada as required
• Take appropriate steps to mitigate harm and prevent future breaches

15. Children's Privacy

Our services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will delete it promptly. If you believe a child has provided us with personal information, please contact us immediately.

16. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for data in transit
• Secure cloud hosting with reputable providers
• Access controls limiting data access to authorized personnel
• Employee confidentiality agreements

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

17. How to Opt Out

Email Marketing: Click the "Unsubscribe" link at the bottom of any marketing email, or email us at privacy@tcure.ca with the subject line "Unsubscribe."

SMS Marketing: Reply STOP to any SMS message. You will receive a confirmation and will not receive further marketing messages. Transactional messages related to active services may still be sent.

Cookies: Manage preferences through our cookie consent banner or your browser settings.

18. Do Not Track Signals

We do not track users across third-party websites and therefore do not respond to Do Not Track (DNT) browser signals.

19. Changes to This Policy

We may update this Privacy Policy at any time to reflect changes in our practices or legal requirements. When we make changes, we will update the "Effective Date" at the top of this policy and post the revised version on our website.

It is your responsibility to review this Privacy Policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

20. Questions and Complaints

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

If you are not satisfied with our response, you have the right to file a complaint with:

• Commission d'accès à l'information du Québec (CAI): www.cai.gouv.qc.ca
• Office of the Privacy Commissioner of Canada: www.priv.gc.ca